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Exchange & Returns

Returns

In the unlikely situation that you wish to return your goods we will accept the return of goods sent back to us within 7 days of receipt.

If the unwanted items are returned in their original condition including tags & packaging, we will offer you an alternative product of similar value as a replacement or a refund. You will be responsible for the payment of the return postage of the unwanted goods and our original postage costs to you.

We are not able to accept the return of opened and/or part used goods.

We do ask that you please contact us first to let us know that the product is being returned. We recommend that all returns are sent by recorded delivery for your safety. We will not take responsibility for returned items if they are lost in the post.

If an order is returned to us because no one has been at the shipping address to receive the items and no other arrangement has been made between the customer and the couriers, the item will be refunded minus the cost of the delivery and the return delivery back to us.

If the customer has refused delivery (with no mistake on our part) and the item is returned to us, the customer is liable for the cost of the delivery and the return delivery back to us.

Refusal of correct deliveries is deemed to be breaking our terms and conditions unless there is a mistake with the order or the order has been damaged in transit.

Goods under warranty cover will be replaced or repaired by the manufacturers.

EXCHANGE

For exchange of items, a pre-paid self addressed satchel large enough to fit the new items MUST be included or additional postage costs will be charged. The customer is responsible for the cost of postage both ways for any exchange unless an incorrect product has been received.

A note detailing return/exchange request details must be provided with the items for a fast turnaround.

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